I ordered my 5th doll on December 2nd and got her December 7th when I unboxed her I discovered that they sent me the wrong head and it was damaged with something rattling around inside I ordered her with head 2 and was given 22 I figured it was a honest mistake so I emailed them and got no reply so I emailed them a bunch mo times like 10 over the last weeks and still got no reply. So I called got a voicemail left a message still nothing left 3 more messages and it’s now December 29th and I still haven’t heard from them on fixing my issue this the first problem I’ve had with them and it seems like they don’t care to fix it.
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Did you ever get an answer from Customer Service?
I went back through my emails, to times I was disappointed, in the past. I know this is just another email Contact, but, it is the direct Email Contact, for Roxy Display Company, the Parent Company, for MLD. customerservice@roxydisplay.com The Lady’s name is Hanna, and She has been very responsive, in the past. Since you’re getting nothing out of David, you have nothing to lose, writing to her. And maybe, you’ll get some help!