So i ordered my first doll a few days ago and MLD was very fast at sending her out to me, like same day. The delivery company whom i shall not name, picked her up and yesterday she was only 2 hours from me and at 9 am was sent out and was suppose to be delivered by end of day, according to their website tracking. Waiting all day and evening. This morning I look and see that they sent her in the wrong direction to a completely different state. She is now delayed 2 days and i will have to wait until tomorrow. I know she will be worth the wait , although that does not excuse the Fed Ex mistake of sending her to the wrong city and not even apologizing for it. They have done this to me before and once even delivered to the wrong house, thankfully to my trusted neighbor.
Anyone else have problems with their doll delivery because of the shipping company?
Wow, that is quite the ordeal to go through.
Glad you finally got her!
SO... I check Fedex make sure my girl was held at center for me to pick up only to find out they put her on another truck for delivery, WOW. So i called to see what was going on and i finally got to talk to someone who was willing to actually look into it. HE was actually able to call the location of where my Kiara was suppose to be help and actually gave me the number to call them direct. I call and lady was super awesome and found out the delivery driver was not same as usual and also that my address was further than they delivery and should have wen to the sorting center closer to me. Well, obviously that didn't happen, anyways to shorten the story, i asked her to hold it there and i will drive down there and pick it up, the lady actually offered to meet me some where close after she got off work so i wouldn't have such a long drive, nIce of her, Anyways, I got my girl and she is home waiting to be let out of her box, FINALLY!
I admit i have had some reservations about getting one of these dolls. I even had thoughts that the delivery guy took it home and had his fun and packed her back up before delivering her. I have had all kinds of crazy thoughts, of course i usually do. Having this shipping fiasco happen has caused some serious anxiety on my part and once i get her tomorrow i know the anxiety will go away. One thing i have considered is that next time i will have the doll help at a location and pick her up myself there after work so i don't have to sit around all day waiting for delivery, only yo be delayed again and again.
my worst fear when ordering for the first time was that "that" box would be delivered to my neighbors house with a leg hanging out and a label on the side with a poor English translation of "you like our pussy, thank you for servicing you".
I thank all of the great people at MLD and the factory overseas for never letting that happen!
When Fedex finally delivers...so does MLD.
I LOVE how fast MLD was getting her out and has been great. I google mapped their address showroom today and actually considered driving the 9 hours there to pick up my next girl, spend night in a room and drive back next day.
We no longer need to pretend or be nice...the shipping company is Fedex! They are struggling to keep up.
Amazon took a huge burden off of UPS by operating their own distribution centers but Fedex did not get any relief during the holiday season.
I don't have much trust in Fedex but I do trust MLD to make sure that you and us all get what we payed for despite shipping problems.
And yes it is frustrating because we all know what is in "that" box! We have all been there.
I hope so. This thing with Fedex has been nightmare. I called them yesterday afternoon and asked them to hold her a a location so i can pick her up myself on Monday. The lady said i could and will be able to get her in the afternoon so i don't have to wait until Tuesday. I asked for the phone number for that location and she told me they don't have the number, REALLY, the main customer services don't have the number for one of their own locations. I keep checking the tracking number and it still say on truck out for delivery since yesterday at 6:51 am, she has been on that truck for 18 hours now. SO if all goes well i hope to pick her up tomorrow myself. I really hope this doesn't happen again
Sorry to see you having problems on you first dolls shipping.
it will work out.
IT has turned out to be a nightmare with them. I am starting to wonder if she will ever be delivered. I am starting to wonder if this is a sign. I really wish i didn't have to deal with Fedex again.
So Fedex just delayed my girl until Tuesday, WTF is wrong with them, all day it said it was on a truck to be delivered by end of the day today and then all the sudden it says will be delivered three days from now!
FedEx needs to keep losing business until they can handle the volume of packages without screwing everything up. I really hope some top management is let go without a golden parachute and they get some fresh blood in to try and figure out how to be a delivery service.
Well after checking, my Kiara is back in OH and getting closer to her new home. IF all goes well she should be here tomorrow. As long as they do Saturday deliveries which seeing how they messed up and sent her to wrong state 15 hours away, I think they should
Certainly disappointing...I have been fortunate, with my deliveries, from MLD; all.through Fedex. Only a one day delay, during the week following Black Friday...otherwise, straightforward quick delivery. But, East Tennessee is probably closer, to New Jersey, than where you live...
I figured that Fedex would really be striving for great service, these days, since Amazon stopped using their service...
But, I do feel your pain. With every order, I‘ve made...I was impatient, waiting for delivery, too..
Well i sent message to Fed Ex and they admitted their mistake and apologized for sending my girl to wrong city. At least they did apologize i guess. I still have to wait until tomorrow, I can only imagine what my Kiara is going through. I just need to remind myself i am powerless over the actions and mistakes of others and be patient. Tell myself that i have another day to get things ready for her arrival.