the heading kinda says it all.. my doll (sally) arrived a few weeks ago. flattened butt/wrinkled butt right out of the box. shes been standing ever since, there has been no change. ive tried warm towels, no help there. ive written the company a dozen times, they are telling me its normal. i dont know about that, i dont see any other dolls on here that look like this... this doll was left in the box too long and developed permanent flat spots and wrinkles. wrinkled like old leather and flat like a pancake??? this is not acceptable.