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How long does it usually take to receive an order?

So I ordered the Tiffany doll 168-105 head on 4/23/2020. I waited multiple days for shipping/tracking information with nothing. I emailed them and finally receive tracking on 5/1/2020. Its supposed to ship via UPS Ground and had a delivery date of 5/5/2020. Well today is 5/8 and I keep checking tracking and it hasn’t moved. It shows Label created/ Order processed ready for UPS. Usually this means the shipper hasn’t packaged or had UPS pick it up. I emailed MLD again and David saya he is sure it shipped. But I’ve now been waiting 2 weeks and have nothing to show for my money. Just curious if anyone else has had issues like this with shipping. This is my first time ordering here and if I get what I ordered then I look to becoming a repeat customer. But so far I’m not sure what to think. I understand with all that’s going on things can be slow. But I just think something would have happened by now

8 answers22 replies

30 Comments

Fantastic Plastic

May 13, 2020

I think what is the most likely the problem is that most everyone is working remotely from the warehouse and can’t check stock themselves.

Just my 2¢.

I had the same thing happen when I ordered my Sally (168 MT - 107 Head)

Vigil

May 17, 2020

Replying to

But look at what your saying ??? We shouldnt have to " think or guess " what the problem is with simply giving a box to UPS once an order is taken ! That's $ 590 that needs COURTEOUS EXPLANATION AS OF WHY !!

r.jewell81

May 10, 2020

Hopefully you can find some clarification tomorrow. That's quite a wait.

Fantastic Plastic

May 09, 2020

Yeah keep your chin up, it’s for sure the sign of the times.

I just purchased a head from another manufacturer in China, I can’t wait to see how long it will take to get here!

r.jewell81

May 10, 2020

Replying to

I ordered something non doll related from Japan about 2 weeks ago, got tracking and it hasn't moved. I know it's a different country, but might be looking at same outcome.

Pezsar0

May 21, 2020

I ordered Jennifer "2" (165-2) yesterday, hope I don't get caught up in a similar situation.

Christopher Black

May 10, 2020

Thanks for everyone’s comments and input. I’m trying to be as patient as possible. I’m hoping that it comes soon. Dropping this much money with nothing to show for it is tough. But I will keep waiting and will post when I get it.

WGB

May 09, 2020

I have to speak up and say that I'm having the same situation. Lol you and I ordered on 4/23/2020, and got the Shipment Label Created on 5/1/2020. No updates as of yet.

Fantastic Plastic

May 19, 2020

Replying to

@Christopher Black I ordered a head a week ago from one of the sister sites and honestly will be surprised if I ever receive anything.

It is looking like shipping out of China is very reliable at the moment.

It’s when it gets to the USA that the problems start.

I ordered another head from another manufacturer and it took four days for production, two more days to ship, within a week it had left the country, then as it gets to the USA it has been rescheduled five times so far in only two days!

Its a total mess here right now!

WGB

May 20, 2020

Replying to

@Christopher Black Got an update on mine. David let me know the order is moving. Tracking shows it is scanned into the NJ ups hub as of today 5/19. So woo, progress.

Christopher Black

May 20, 2020

Replying to

Well I hope mine does the same. Still nothing showing on tracking for mine. I will email him again and see what’s going on. I’m wondering if the my dont have that body either because now it shows out of stock on the website. So who knows. I will hopefully be able to find out something tomorrow.