I ordered serenity 111 got here pretty quickly within a week looks great however when she arrived her neck seems loose or broken and right leg is so loose she won't stand or hold a position any help on tightening these would be helpful!
Yeah, that shouldn’t be something you have to do to a doll first thing out of the box.
Email them on this, take some videos of the problem and let them know. Don’t do anything to her before contacting them.
I’m really sorry to see this happening.