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    Eric
    Jul 06, 2020

    First doll

    in General Discussions

    I ordered serenity 111 got here pretty quickly within a week looks great however when she arrived her neck seems loose or broken and right leg is so loose she won't stand or hold a position any help on tightening these would be helpful!

    1 comment
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    1 Comment
    F
    Fantastic Plastic
    Jul 06, 2020

    Yeah, that shouldn’t be something you have to do to a doll first thing out of the box.

    Email them on this, take some videos of the problem and let them know. Don’t do anything to her before contacting them.

    I’m really sorry to see this happening.

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    1 comments
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